Question 1

What happens after my free trial ends?

Accepted Answer

After your 7-day free trial, choose the plan that fits your business — Basic, Pro, or Enterprise. Your stores, orders, and settings are preserved either way; features outside your plan simply lock until you upgrade.

Question 2

What is the difference between Basic, Pro, and Enterprise?

Accepted Answer

Basic covers orders, shipments, Scan & Ship, labels, documents (one of each type), tags, 10 conditions, and 3 automation rules for one store and two users on that store. Pro adds unlimited rules and conditions, custom fields (5), document messages (condition-driven print notes), store and shipment filters, the bulk editor, merge rules, Delivery Status Tracking, webhook status, custom reports, Delivery Calendar (one calendar), Rate Shopper, and Carrier Claims, for one store and up to ten users on that store. Basic can add one more store for $10/month ($100/year). Pro can add one more store for $20/month ($200/year). That store gets its own team seats. Enterprise adds Hooks, Routines, visibility, Collective Partner, per-location settings (which bin metafield each location prints), and every other app — Shipping Rates, Upsells, Add-Ons, Inventory Management, Weather, and POS Extensions — plus API access, webhooks, and priority support, with unlimited stores and users.

Question 3

Is there a limit on orders or shipments?

Accepted Answer

No. Every plan includes unlimited orders and shipments. Plans differ by features, connected stores, and team members — never by volume.

Question 4

Which apps are included in each plan?

Accepted Answer

Delivery Calendar (one calendar), Rate Shopper, and Carrier Claims are included from Pro, along with Delivery Status Tracking on Shipping Labels. Shipping Rates, Upsells, Add-On Products, Inventory Management, Weather, and POS Extensions come with Enterprise, along with Hooks, Routines, visibility, Collective Partner, and per-location bin settings. Apps are part of the plan. They are not sold one by one. An app outside the plan shows an Upgrade badge in the menu.

Question 5

Can I buy a single app without changing plans?

Accepted Answer

No. Pick the plan that includes the app. The only extra charge on Basic or Pro is a second store: $10/month on Basic ($100/year) and $20/month on Pro ($200/year). A third store is Enterprise, which includes every store and every app.

Question 6

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades take effect at the end of your current billing period.

Question 7

What payment methods do you accept?

Accepted Answer

The plan is billed on your Shopify invoice. Approve Basic, Pro, or Enterprise on the Shopify plan page — monthly or yearly — and the 7-day trial starts then. Shopify charges the card on your store. Change or cancel the plan on that same page.

Question 8

Is there a setup fee?

Accepted Answer

No. There is no setup fee. You pay for the plan, and Basic or Pro can add one more store for a flat monthly charge. Carrier postage is billed by FedEx or UPS on your own account.

Question 9

What if I exceed my plan limits?

Accepted Answer

A second store is a separate charge, $10/month on Basic and $20/month on Pro. A third store, another team member past the plan cap, or an app the plan does not include asks you to upgrade. Nothing you already have is removed.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. Cancel on the Shopify plan page, or uninstall ShipManta from the store. You keep access until the end of the billing period, and there are no cancellation fees.

Question 11

Do you offer discounts for annual billing?

Accepted Answer

Yes. Annual plans are 17% cheaper than monthly billing — the equivalent of two months free.

Question 12

Which carriers and integrations are supported?

Accepted Answer

Shopify as the store platform, plus FedEx and UPS as carrier accounts for rates and labels. Rate Shopper compares every carrier account you connect. Zebra Browser Print and DropPrint handle station printing.

Question 13

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption and follow best practices to keep your data safe. Plan charges are handled by Shopify on your store invoice, and carrier credentials are stored encrypted.

Question 14

Where can I get help?

Accepted Answer

The Support Center at support.shipmanta.com has page-by-page guides and FAQs for every feature. You can also reach us at hello@shipmanta.com, or from the Help & Support panel inside the app. Enterprise plans include priority support.

Feature	Basic	Pro	Enterprise
Limits
Stores	1 store	1 store	Unlimited
Additional store	Same plan price	Same plan price	Unlimited
Team members	2 members per store	10 members per store	Unlimited
Orders & shipments	Unlimited	Unlimited	Unlimited
Draft orders	—	Unlimited	Unlimited
Documents per type	1 document	Unlimited	Unlimited
Conditions	10 conditions	Unlimited	Unlimited
Automation rules	3 rules	Unlimited	Unlimited
Warehouses	1 warehouse	Unlimited	Unlimited
Custom fields	—	5 fields	Unlimited
Delivery calendars	—	1 calendar	Unlimited
Core
Orders, Shipments, Scan & Ship, labels
Documents (templates & printing)
Tags
Conditions
Automation rules
Advanced
Document messages	—
Custom fields	—
Store & shipment filters	—
Bulk product editor	—
Fulfillment adjustments	—
Shipment merge rules	—
Delivery status tracking	—
Webhook / integration health	—
Advanced reporting	—
Hooks	—	—
Routines	—	—
Visibility controls	—	—
Collective Partner	—	—
Location settings (bin per warehouse)	—	—
Apps
Delivery Calendar	—
Rate Shopper	—
Shipping Rates	—	—
Upsells	—	—
Add-On Products	—	—
Inventory Management	—	—
Weather	—	—
Carrier Claims	—
POS Extensions	—	—
Platform
API access & webhooks	—	—
Priority support	—	—

Plans for every stage of the queue

Basic

Pro

Enterprise

Every feature, side by side

Before you start the trial

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